FAQ
FAQ
Our Guide to your
Frequently Asked Questions
Find quick answers to your questions below, or reach out to our support team for more help!
Last Updated on November 30th , 2025
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General Questions
Here you’ll find answers to the most common questions about Spun Web Technology—what we do, who we’re for, how to get started, our trial options, and the tools and resources available across our Agency Tiers.
Spun Web Technology is a development and automation studio that builds AI-powered websites, SEO tools, and custom workflows for agencies and online businesses.
We focus on:
WordPress development (themes, plugins, and full site builds)
AI integrations (chatbots, content assistants, automation agents)
SEO and analytics systems to manage campaigns at scale
Automation blueprints that streamline reporting, lead flow, and day-to-day operations
In short, we help you turn your web presence into a smart, scalable system that’s easier to manage and delivers measurable results for your clients.
You can try our platform with a test trial for just $9.99.
Get started here:
Spun Web Technology gives agencies a full toolkit for building and running smarter web systems, including:
WordPress plugins, themes, and custom builds for high-performance, client-ready sites.
AI-powered tools for content creation, chatbots, and workflow automation.
SEO platforms and agency tiers to manage and scale campaigns across multiple clients.
Automation blueprints for reporting, lead flow, and core operational tasks.
Hosting, monitoring, and ongoing support to keep everything stable, secure, and fast.
Our goal is to provide the technical foundation and automation you need so your team can focus on strategy, clients, and growth. -
Features and Plans
This section covers what you get in the test trial, how flexible our Agency Tiers are, and how Spun Web Technology works with other platforms and stacks.
Our $9.99 test trial lets you experience how our system works before committing to a full plan. You’ll be able to:
Explore the core workflow of our Standard Agency Tier
See how campaigns, tools, and automations are organized
Get a feel for how our platform and blueprints fit into your existing client work
It’s designed to answer one key question:
“Does this help my agency run SEO and web projects more smoothly?”
You can start a test trial here:
Yes. You can move between our Standard, Premier, and Enterprise Agency Tiers as your needs change.
If you need more resources or are ready to scale, you can upgrade.
If you want to streamline costs or step down from higher usage, you can downgrade.
Just reach out to our team and we’ll help adjust your plan while keeping your tools, sites, and automations running smoothly.
Nexux empowers users with smart tools for AI-driven research, content automation, accurate fact-checking, and advanced plagiarism detection.
Yes. Most of what we build—especially our tools for agencies—are portable WordPress plugins, themes, and blueprints that can be installed on virtually any modern WordPress site.
Our AI engine, hosting stack, and internal metrics system are proprietary and optimized for our own infrastructure, but the systems we create for you are designed to plug into your existing WordPress ecosystem with minimal friction. -
Security Protection
Explains how we handle things like sensible server configuration, access control, and backups—so your sites, data, and client projects stay as safe, stable, and recoverable as possible.
We take a practical, real-world approach to keeping your data and your clients’ data safe. While no system can be “100% unhackable,” we build and host with security and stability as core requirements, not afterthoughts.
Here’s how we typically handle it:
Sensible server & WordPress configuration
We harden servers and WordPress installs using proven best practices instead of risky defaults.
Role-based access & permissions
Only the people and services that truly need access get it, with least-privilege in mind.
Reputable tools & dependencies
We prefer well-maintained plugins, libraries, and services over unknown or abandoned ones.
Backups & recovery options
We set up regular backups and sane recovery paths so your sites and data can be restored if something goes wrong.
Private project details stay private
We don’t sell your data, and we only access what we need to build, maintain, or support your systems.
If you have specific compliance or security requirements (industry rules, internal policies, etc.), we can review them with you and design a setup that fits your needs as closely as possible.
We rely on industry-standard encryption practices rather than custom or experimental ones. Exact details can vary by hosting environment and stack, but in general:
Data in transit
We use HTTPS (TLS/SSL) to encrypt traffic between your browser and the server, so logins, forms, and admin actions aren’t sent in plain text.
Certificates are issued by trusted providers (e.g., Let’s Encrypt or commercial CAs), and we encourage HSTS and modern TLS configurations where appropriate.
Access and credentials
Passwords are stored using secure hashing methods provided by the underlying platform (e.g., WordPress’ built-in password hashing).
API keys and secrets are kept in server-level configuration or environment variables where possible, not hard-coded into themes or plugins.
Third-party services
When we integrate payment gateways, email providers, or other APIs, we work with vendors that use their own strong encryption and security practices and connect to them over encrypted channels.
We don’t claim to run exotic or proprietary encryption; instead, we lean on well-tested, widely adopted standards and good architecture.
If you have specific compliance or encryption requirements (for example, certain ciphers, key lengths, or data-handling rules), let us know your needs and we can review whether your project and hosting plan can be configured to meet them.
We treat backups as a core part of keeping your sites and systems healthy, not an optional extra. While exact details can vary by hosting plan or project, here’s the general approach we follow:
Regular Automated Backups
Your site and database are backed up on a regular schedule (typically daily), so there’s always a recent restore point if something goes wrong—bad update, plugin conflict, or user error.
Off-Server Storage
Backups are stored away from the live site (for example, in separate storage or cloud locations). That way, if the main server has an issue, your backup isn’t lost with it.
Full Site + Database
We back up both your files (themes, plugins, uploads, custom code) and your database (content, settings, users), so a restore can put you back into a working state, not just a partial snapshot.
Multiple Restore Points
We typically keep multiple recent backups so we can roll back to a point before a problem appeared, not just “yesterday’s version.”
On-Request Restores
If you need a restore (for example, after a bad deployment or an unexpected issue), you can contact us and we’ll help revert to a stable backup when possible.
Because backup frequency and retention can differ based on your hosting stack or tier, if you need specifics (how often, how long we retain backups, or whether you need extra redundancy), just reach out and we’ll confirm the details for your setup.
We take a practical, real-world approach to keeping your data and your clients’ data safe. While no system can be “100% unhackable,” we build and host with security and stability as core requirements, not afterthoughts.
Here’s how we typically handle it:
Sensible server & WordPress configuration
We harden servers and WordPress installs using proven best practices instead of risky defaults.
Role-based access & permissions
Only the people and services that truly need access get it, with least-privilege in mind.
Reputable tools & dependencies
We prefer well-maintained plugins, libraries, and services over unknown or abandoned ones.
Backups & recovery options
We set up regular backups and sane recovery paths so your sites and data can be restored if something goes wrong.
Private project details stay private
We don’t sell your data, and we only access what we need to build, maintain, or support your systems.
If you have specific compliance or security requirements (industry rules, internal policies, etc.), we can review them with you and design a setup that fits your needs as closely as possible. -
Customer Support
Details support options, including self-help resource and contact methods for assistance.
We aim to be a technical partner, not just a one-off vendor. Our support is focused on helping you keep your systems running smoothly and using them effectively in real client work.
Here’s what you can expect:
Email-Based Technical Support
You can contact us by email for help with issues, bugs, questions about features, or guidance on how to use what we’ve built. We’ll walk through the problem, ask for key details, and help you get to a fix or a clear next step.
Project & Implementation Support
For active projects, we assist with rollout, configuration, and light adjustments so your websites, automations, and tools are set up correctly and aligned with your workflow.
Plan & Strategy Guidance
Need to know whether you should move from Standard to Premier or Enterprise, or which blueprint fits your use case? We’ll help you choose the right tier and tools based on how your agency actually operates.
Priority Support for Higher Tiers
Premier and Enterprise Agency Tier clients receive more hands-on support, including faster responses and (for Enterprise) access to a dedicated account manager and monthly custom development time.
Documentation & Best Practices
Where possible, we provide written guidance, patterns, and recommendations so your team can reuse what works and avoid common pitfalls.
If you’re ever unsure whether something falls under “support” or needs a scoped project, just ask—we’ll tell you straight and recommend the most efficient path forward.
Yes. We give you multiple ways to learn how to use our tools and systems effectively:
Built-in AI Chatbot
Our AI assistant can answer questions about features, workflows, and best practices right on the site. Think of it as your first stop for “how do I…?” style questions, quick guidance, and troubleshooting ideas.
Online Courses & Training
Our Agency Tiers (especially Premier and Enterprise) include access to SEO and systems-focused training, where we walk through:
Running campaigns with our toolset
Using automation blueprints in real client work
Structuring sites and workflows for long-term success
Guides & How-To Resources
We provide written docs and guides for core setups—like installing plugins, connecting automation tools, and using key features inside your tier.
Together, these resources are designed to help your team ramp up quickly and turn our tools into real, repeatable wins in your daily workflow.
If you need help with a project, your plan, or something that’s not working as expected, you’ve got a few ways to reach us:
Support Email (best for technical issues)
Send details, screenshots, and URLs to:
support@spuntechnology.com
Sales & Services Email (new projects / upgrades)
For new builds, automation work, or plan changes, contact:
services@spunwebtechnology.com
Contact Form
Use the contact form on our website if you prefer a quick web submission or want to outline a new project or idea.
When you reach out, it helps to include:
The site or project you’re asking about
A short description of the issue or request
Any relevant links, error messages, or screenshots
That info lets us understand the situation quickly and get you a useful response instead of a back-and-forth just to collect basics.
Make your workflow smarter
and more efficient starting now.
Get the demo and unlock your productivity.
Try the latest tech from Spun Web Technology—and enjoy the ride.
